Opening times

Monday – Sunday – 8am to 8pm (poolside closes at 7:45pm)

Treatments – 10am – 6pm Subject to availability

Children’s Swim Times – 9am – 10:30am & 4pm to 6pm

Children under the age of 16 years are not permitted to use the sauna, steam room and jacuzzi.

Treatments

Treatments are available on completion of our health questionnaire. All treatments include a full consultation with the therapist. Please inform us at the time of booking if you have a heart condition, suffer from high/low blood pressure, are pregnant or have any physical ailments or allergies.

Prior to using the gym, guests should have an individual consultation with a member of the staff or sign a medical disclaimer. If you have any concerns please consult your doctor. If you ignore this advice you do so at your own risk.

During pregnancy

During pregnancy we recommend that you do not use the thermal cabins or the hydrotherapy pool. A range of treatments are available for you to enjoy during your pregnancy following your first trimester.

Spa consultation form

If you have booked a spa treatment, please download and complete the spa consultation form and bring it with you on the day of your treatment.

https://thedartmouthhotel.co.uk/wp-content/uploads/2023/09/Treatment-Consultation-Form.pdf

Spa etiquette

When should I arrive?

If you have booked a treatment we suggest you arrive at least half an hour in advance so you can relax
and unwind. Warm your body gently in the wellness area enhance your enjoyment of the treatment.

What should I wear?

When moving around Spa please wear your bathing costume. Robe packs are available for hire (if not included in part of your spa package) from our spa reception for an additional £6.00.

When enjoying your treatment we will protect your modesty and keep you wrapped up warm. If you prefer, disposable underwear is available on request.

Cancellation policy and late arrivals

24 hours’ notice is required if you need to cancel an appointment. Failure to do so will mean we will charge the full cost of your treatment.

Ensure you arrive in plenty of time; a late arrival may result in your treatment time being reduced or cancelled with the full cost being charged.

Retails Policy

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.